What is Citizen Premium?

While Citizen is a free mobile app that helps you stay aware of emergencies and public safety incidents in real-time, Citizen Premium offers powerful, opt-in features designed to provide you and your loved ones with an extra layer of protection and peace of mind.

With a Citizen Premium subscription, you gain 24/7 access to trained Citizen Agents—real safety professionals who are ready to assist if you’re in an emergency or just feel unsafe. Your Citizen Agent can help you stay safe in many ways, including:

• Monitoring your location and movement to ensure you reach your destination safely 
• Staying on the line with you for reassurance and expert guidance
• Notifying your emergency contacts so your loved ones know you need help
• Escalating to 911 if a situation requires emergency services
• Alerting your community when you need to report a missing person, lost pet, or crime

All Citizen Premium subscriptions include a Family Plan at no extra cost, allowing you to add up to four family members to your subscription so they, too, can access these vital safety features.

Additionally, Citizen Premium includes all the benefits offered in Citizen Plus—a basic subscription tier—such as a map of registered offenders in your area, listening access to police radios, customizable alerts, and a 90-day incident history to review past safety alerts.

Citizen Premium subscriber testimonials:

"Last night while in crisis, I was on a video call with a wonderful person—Kelly, I believe—who had helped me stay calm while I walked home from the hospital. I was in a lot of emotional duress and likely would have gotten lost on the way home. I really enjoyed this feature, and wanted to thank you so much for providing something like this on an app to make me feel safe. Thank you again." – Wesley, NYC

“I’ve had some scary instances of men following me. As a single woman who works at a bar late at night, this is a godsend—truly.” – Jill, Los Angeles

If you have further questions about Citizen Premium, please contact our Support Team at support@citizen.com.