Employee Alerting

Citizen Alert lets your organization send targeted email notifications to contacts directly from the Citizen Enterprise dashboard. Upload contact lists, organize recipients into groups, and send incident-related alerts with AI-assisted drafting.

This feature is an add-on to the dashboard product. If you don't see it in your account, contact your account manager to discuss enabling it.

Permissions

Two permission levels control access: Admin permissions are required to upload contacts and manage distribution groups. Admin and Operator permissions are required to compose and send alerts.

Managing Contacts

You can add contacts by importing a CSV file or adding them manually. Go to Settings > Alerts, find the Contacts section, and upload a CSV or enter contacts directly. The CSV must contain email addresses and cannot be password-protected. Name fields are optional.

The system prevents duplicate email entries across uploads. A single contact can belong to multiple recipient groups. If your CSV is too large, you'll be prompted to split it into smaller files.

Recipient Groups

To create a group, go to Settings > Alerts, find the Alert Groups section, and click + Create Group. Name the group, then add contacts via CSV upload or by selecting existing contacts. You can edit or delete groups at any time from the same screen.

Sending an Email Alert

Open an incident from the Incidents tab and click Send Alert. The compose form includes an Email Subject and Email Body, both auto-generated by AI based on incident details — fully editable before sending. You can toggle checkboxes to include the Incident Address and Affected Assets (with distances). Under Choose Recipients, select one or more groups and optionally add individual email addresses. The form shows a total recipient count.

Click Preview & Send to review the final email, including subject, body, incident details, and a "View Incident" link. From the preview, click Back to Edit to revise or Confirm Send to send. All emails are sent from a system-managed sender address. You'll receive confirmation of whether the send succeeded or failed.

What's Not Supported Yet

SMS, push, and in-app notifications; message scheduling or automation; file attachments; recipient replies; open rates or engagement analytics; and end-user opt-out preferences are not available in the current version.

Need Help?

To enable Employee Email Alerts, contact your account manager. For technical issues, reach out to Citizen Enterprise support.