Incidents

Viewing Incidents

• From the Home Screen, navigate to the Incidents tab to the left of the Map.
• A list of incidents will appear on the left-hand side, reflecting the filters selected and the location chosen on the Map.
• Each incident card displays:
  • Title (e.g., Gas Odor, Person Assaulted)
  • Location & Address
  • Date & Time of report
  • Description
  • Updates count, number notified, and reactions

Map View

• On the right side, incidents are plotted on a map.
• Select your Alert Zone or Location to focus on incidents in a specific area.

Historical Incidents

Citizen Enterprise provides access to up to 5 years of historical incidents across your organization’s locations. When you log in, the map and list views show incidents from the last 24 hours by default.

To view older incidents:

1. Click the Filters button at the top of the incident list.
2. Under From Date & Time and To Date & Time, select your desired range.
3. Apply the filter to refresh the incident list and map.
    

⚠️ Note:

• You can only view up to 7 days of incidents at a time on the map/list view.
• To look further back, repeat the process with different 7-day ranges.
• Incidents are available for review going back 5 years.

Quick Tip

• Use filters in the Incidents tab to narrow down results.