What is Citizen's criteria for reporting incidents?

At the moment, we report a subset of events that are reported to 911.

Inclusions: We report major incidents that are in progress, or ones that we assess could affect public safety. This determination is often made on a case-by-case basis by our highly trained 24/7 team. For example, we report on:

• Alleged crimes in progress, including assaults and fights; incidents involving firearms or other weapons; and thefts, burglaries, and robberies
• Fire, smoke, gas leaks, and situations involving hazardous materials
• Heightened police activity, such as pursuits of suspects, active crime scene investigations

Exclusions: We leave out many minor incidents, or incidents that we assess are unlikely to impact public safety. We generally do not report:

• Most medical-related incidents
• Routine traffic stops
• Reports of suspicious persons
• Verbal disputes that do not involve weapons or lead to physical altercations

Past Incidents: Many incidents are reported to police after they are already over and thus do not have an active impact on public safety. We generally don’t report on events that occurred in the past where police are simply responding to take a report. We may report these types of incidents if there's an indication of an ongoing investigation, suspect search, or a new development occurs.

We are always trying to improve our ability to report on what matters most to our users. If you know of a major incident, crime, or hazardous condition in your neighborhood, please go live on Citizen as long as it is safe to do so and our team can review your video and create an incident.