What is Citizen's criteria for reporting incidents?

We report a subset of events that are reported to 911, focusing on major, in-progress incidents that may impact public safety. Our highly trained 24/7 team makes this determination case by case.

We typically include:

• Crimes in progress (e.g., assaults, robberies, weapons)

• Fires, smoke, gas leaks, hazardous materials

• Heightened police activity (e.g., pursuits, active crime scenes)

We generally exclude:

• Most medical calls

• Routine traffic stops

• Reports of suspicious persons

• Verbal disputes without weapons

We are always trying to improve our ability to report on what matters most to our users. If you know of a major incident, crime, or hazardous condition happening in your neighborhood, please broadcast live on Citizen as long as it is safe to do so and our team can review your video and create an incident.