What is Citizen's criteria for reporting incidents?

At the moment, we report on a subset of incidents that are reported to 911.

Inclusions: We include major incidents that are in progress, or ones that we assess could affect public safety. This determination is made on a case-by-case basis by our trained team of analysts. For example, we report on:

• Alleged crimes in progress, including assaults and fights; incidents involving firearms or other weapons; and thefts, burglaries, and robberies
• Fire, smoke, gas leaks, and situations involving hazardous materials
• Heightened police activity, such as pursuits of suspects, officers requesting backup, crime-related canvasses, and special investigations of bomb threats or suspicious unattended packages

Exclusions: We leave out many minor incidents, or incidents that we assess are unlikely to impact public safety. We generally do not include:

• Most medical-related incidents
• Traffic stops
• Suspicious person reports
• Verbal disputes that do not involve weapons or lead to physical altercations

Past Incidents:  Many incidents are reported to police after they are already over. We generally don’t include incidents where police are simply responding to take a report, since past incidents no longer impact public safety. We may include if there's indication of an ongoing investigation, suspect search, or a new development occurs.

We are always trying to improve our ability to report on what matters most to our users. If you know of a major incident or crime in your neighborhood that was reported to 911 but did not show up in the app, please send details to support@citizen.com, and we'll look into it.