Why isn’t my confirmation code working?

After entering your phone number, you’ll get a 4-digit code via text message. If you don’t receive a code within 60 seconds, go back and make sure you didn’t make a typo when entering your phone number. You also may want to check your connection – if your phone is outside of a service area, the code may not arrive right away.

Make sure you enter the 4-digit code directly into the “Confirmation Number” field in your app. If you’re still having issues after following these steps, email us at support@citizen.com.