How do I enable notifications and location?

In order to receive notifications from Citizen, your phone's location and notification settings must be enabled. Please see the following instructions for iPhone and Android:

iPhone Instructions

Location settings

Follow these instructions to make sure you've turned on location services for Citizen. We need this information to send you relevant alerts.

Notification settings

Go to Settings > Notifications > Citizen, and make sure that Allow Notifications is enabled.

If you have notifications turned on but you're still not receiving alerts, the alert style might be set to None. Go to Settings > Notifications and make sure "Show as Banners" is also enabled.

Android Instructions

Location settings

Follow these instructions to make sure you’ve turned on location services for Citizen. We need this information to send you relevant alerts.

Notification settings

Go to Settings > Notifications > Citizen, and make sure that Notifications are not blocked.

If you would like Citizen notifications to be delivered with sound, make sure the “Show Silently” setting is unselected.

Note: Even with notifications enabled, the number of notifications you receive will vary depending on your location and what is happening around you. The distance we push each notification is based on a number of factors, including the nature of the incident and the population density of the area.

If you are sure that a Citizen notification occurred within your immediate vicinity, and you did not receive an alert, please reach out to us at support@citizen.com with:

• the date and time of the incident
• the phone number attached to your account