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  • Official comment

    Thanks for your feedback, Laura. We're working on improving the chat experience by implementing: 

    1. Better mechanisms to report inappropriate chat messages and user profiles
    2. Better feedback to educate users about the type of content we want and don't want in the app
    3. Temporary and permanent "freezes" on accounts that repeatedly violate our chat guidelines 

    Keep an eye out for changes and email support@citizen.com if you have any questions!

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