How to Cancel a Citizen Premium Subscription

Users can adjust or cancel their Citizen Premium subscription by following these steps:

(iOS)

• Open the Apple Settings application
• Tap on your Apple ID
• Tap Subscriptions. You will see a list of your Active subscriptions.
• Find Citizen and click on it to change your plan or cancel your subscription

(Android)

• Open the Google Play Store 
• Confirm you’re signed in to the correct Google Account.
• Tap Menu -> Subscriptions.
• Select the subscription you want to cancel.
• Tap Cancel subscription.

(Website)

Users who opted into Citizen Premium via citizen.com can cancel their subscription by logging into their account on citizen.com on a desktop, then tapping on their profile on the top right corner, before finally tapping "Membership" and making any necessary adjustments. Any subscription purchased through our website must be cancelled on our website and cannot be canceled in our mobile app, the Apple Settings application, or the Google Play Store.

If you have any questions, please email support@citizen.com.