Not receiving notifications?

If you haven't received recent notifications from Citizen, this could be due to a couple reasons.

First, please make sure your phone's location and notification settings are both enabled for Citizen. Instructions are provided at the end of this article!

Even if these settings are enabled, notifications may still be infrequent, depending on your location. This is because notifications are only sent to users within a 1/4 mile of relevant incidents, and many users in less dense neighborhoods can often go several days (or even longer) without receiving a notification.

If you are sure that a Citizen notification occurred within your immediate vicinity, and you did not receive an alert, please reach out to us at support@citizen.com with the incident details and your account details, and our tech team will take a look! 

Location and Notification Settings:

iPhone Instructions:

Follow these instructions to make sure you've turned on location services for Citizen. We need this information to send you relevant alerts.

Turning on Notifications:

• Go to Settings > Notifications, select Citizen, and make sure that Notifications are turned on.
• If you have notifications turned on for an app but you're not receiving alerts, the alert style might be set to None. Go to Settings > Notifications and check that your Alert Style is set to Banners or Alerts. 

Android Instructions:

Follow these instructions to make sure you’ve turned on location services for Citizen. We need this information to send you relevant alerts.

Turning on Notifications:

• Open your device’s Settings app, select Notifications, select Citizen, and make sure that Notifications are not blocked. If you would like Citizen notifications to make a sound or vibrate, make sure the “Show Silently” setting is unselected. 

If you're still having issues after taking these steps, please email us at support@citizen.com and we will notify our tech team!