If you see a major incident, please dial 911 immediately. Citizen does not currently accept user submissions for incidents shown in the app.
If you see police or firefighters already on the scene of an incident that isn't reported in the app, it is likely that Citizen deemed the incident not relevant for most users. There are several incident categories that we typically exclude from the app, including most medical emergencies, non-violent disputes, minor incidents involving homeless or "emotionally disturbed persons," or past incidents where police are arriving simply to take a report.
If you saw a major incident that was not reported in the Citizen app, please reach out to us at firstname.lastname@example.org with the incident details (description, date and location) and we will look into it.